Remember the article about the Deutsche Post? Back then I was pretty happy with the services of the postal bureaucracy. Not today!
After I wrote about the Packstation, I thought I could try it and registered myself for this service. Several days later I received the yellow slip from DHL in my postbox telling me that someone has sent me a package. Even though it was clearly written that I can get it on the next day after 10:00 in the morning, I drove to the Filiale anyway.
As half-expected, the woman at the sales-point could not tell me anything and advised me to come tomorrow. Fine, I packed my ID and drove away in a cloud of mystery (I still did not know who sent me the "package"). Today I went again to the post office, missing my lunch in the meantime, but proud that I will solve the case.
I gave my ID to the employee, he clicked a few times on the computer and went away to fetch it. Coming back from the store room, he asked to see my ID. The moment he saw that it is not German, he started a discussion with his colleague if he could AT ALL give me my package! After a short exchange, they decided that they cannot release it, because my German address is not on my Bulgarian ID. I told them that this will never happen and asked who will pay for my gas: driving 2 times to the post office and getting nothing! Of course, they could not do anything and gave me a free hotline to complain to.
If this rule with the address on the ID is indeed existing*, then no foreigner can use this service. I understand the need for 100% security, but they should really think it through next time, as foreigners will be an ever-increasing part of the population.
Comments are as usual welcome below!
* It often happens that bureaucrats in Germany are not fully familiar with all the existing rules. It can also happen that out of fear not to do something wrong, they will often deny you something that is actually allowed.