Remember the article about the Deutsche Post? Back then I was pretty happy with the services of the postal bureaucracy. Not today!
After I wrote about the Packstation, I thought I could try it and registered myself for this service. Several days later I received the yellow slip from DHL in my postbox telling me that someone has sent me a package. Even though it was clearly written that I can get it on the next day after 10:00 in the morning, I drove to the Filiale anyway.
As half-expected, the woman at the sales-point could not tell me anything and advised me to come tomorrow. Fine, I packed my ID and drove away in a cloud of mystery (I still did not know who sent me the "package"). Today I went again to the post office, missing my lunch in the meantime, but proud that I will solve the case.
I gave my ID to the employee, he clicked a few times on the computer and went away to fetch it. Coming back from the store room, he asked to see my ID. The moment he saw that it is not German, he started a discussion with his colleague if he could AT ALL give me my package! After a short exchange, they decided that they cannot release it, because my German address is not on my Bulgarian ID. I told them that this will never happen and asked who will pay for my gas: driving 2 times to the post office and getting nothing! Of course, they could not do anything and gave me a free hotline to complain to.
If this rule with the address on the ID is indeed existing*, then no foreigner can use this service. I understand the need for 100% security, but they should really think it through next time, as foreigners will be an ever-increasing part of the population.
Comments are as usual welcome below!
* It often happens that bureaucrats in Germany are not fully familiar with all the existing rules. It can also happen that out of fear not to do something wrong, they will often deny you something that is actually allowed.
Ooh Katya- been there and done that! It's SO annoying. Now I have the problem the other way around with my Euro (German) driving license which doesn't have my English address on it.
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I had the exact same problem today. (I went to fetch my goldcard...and didn't know it was the goldcard at first)
ReplyDelete"Haben Sie einen anderen Ausweis?"
"Nein. Das ist mein Personalausweis."
"Das ist ein IDENTITY CARD!"
the worst part is the german Personalausweis has "identity card" written on it. I didn't even think of the possibility that this service wasn't meant to be used from foreigners.
I was somewhat agitated. How come I get to be here (and in other 27 countries) with just this ID and nothing else, I get to write exams in the university but I don't get a package. Luckily they actually gave me my package... just told me my ID isn't as good as a Personalausweis.
I am also Bulgarian.
I completely agree with Adrian Kraft
ReplyDeleteHi, I guess the solution is relatively simple. What post lady wanted was 1) proof of identity, 2) proof of living at a certain address. Germans prove such with their ID card, aka Personalausweis. Foreigners do not recieve an official ID with address. When you showed your passport you identified yourself. That met no. 1. No. 2 is to be met with "Meldebescheinigung". The thing is that at the persons at the counter have no training to meet your special situation. Better luck next time.
ReplyDeleteThe discrimination!
ReplyDeleteThe same happened to me. Then I sent an e-mail to DHL, complaining about this horrible case of discrimination. They were kind enough to send me the Goldcard by regular mail. Few days later, I just found it in my mailbox.
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